Jet Blue Airways Sucks Customer Reviews and Feedback
JetBlue Airways, stylized as jetBlue, is a major American low cost airline, and the sixth largest in the United States by passengers carried. JetBlue Airways is headquartered in the Long Island City neighborhood of the New York City borough of Queens; it also maintains corporate offices in Utah and Florida.In 2019, it ranked #399 financially on the Fortune 500 list of the largest United States corporations by total revenue. JetBlue operates over 1,000 flights daily and serves 100 domestic and international network destinations in the U.S., Mexico, the Caribbean, Central America and South America. JetBlue is not a member of any of the three major airline alliances but it has codeshare agreements with 21 airlines, including member airlines of Oneworld, SkyTeam, Star Alliance, and unaffiliated airlines.
A disgruntled customer shared this in a review, "No pets allowed on their pet friendly flights! Does that make sense? Of course it doesn't. JetBlue has useless customer service, and make sure you read the fine print for "unsolvable problems". Because JetBlue's "system flaws" are apparently YOUR PROBLEM. I called JetBlue in advance of booking my ticket for advice if I should buy 2 separate airline tickets, or book through and agency (so my luggage can be checked until final destination). Agent suggested I book via agency even though I said I had a pet traveling with me, and that I should call afterwards to add pet fee. I booked the flight via agency as suggested, called one airline and added pet fee, called JetBlue again: Agent- "I'm sorry, we cannot add pets to flights by agencies. -Yes, even though other airline allowed the pet. It is our policy even though it makes no sense, and I can't override the system". (paraphrased) Just don't book with JetBlue if you're traveling with pets. Don't book if you expect to move your flight, or possibly cancel it."
Current Employee - IT Employee says"- Rank amateurs in IT - IT General Managers, Directors, VPs retaliate if any feedback is given - Agile practices are designed to be non-agile"
Current Employee - Analyst says"Bad for the ambitious. Decisions made across the organization are top-down style. Poor leaders use crew members to defend their existence. If leaders see that you're capable and challenge the status quo, you're viewed as a threat to their job security. There's no collaboration and innovation to improve. Most responsibilities are meant for interns because of the task-oriented nature of work. Most roles are low impact. The work is not challenging and does not translate to other industries. Low pay is justified with flight benefits."
Former Employee - Flight Attendant says"pay, quality of life, work/life balance, employers, stressful, company does not value you, you are just a number, youre not paid for most of the time you are at work"
Current Employee - Customer Service Representative says"The worst place to work"
Current Employee - Flight Attendant says"Racist against straight, white people. I'm not white, but I saw it happen at my Blue Room and during training/the line. No straight white people were hired!"
Current Employee - Ground Operations says"Our management is absolutely atrocious. We have been short staffed and this man refuses to post OT so that he can get his bonus. Speaking of bonus, when I was first hired I was promised profit sharing and for the past few years the only people who have received any type of profit, that I know of, are the board members. This company used to be a place where I felt appreciated and cared for. Now it’s run by a bunch of money grubbing scumbags who could care less. This is the only job I’ve ever worked for where the longer you’ve worked there the less appreciated you are."
Former Employee - Team Leader says"Practicing core values with Leaders."
Current Employee - Ramp says"Low pay. No overtime. Small profit sharing checks if any at all. You'll make on average about 35% less at JetBlue than you would at other airlines. High turnover rate at JetBlue as they try to fire their higher paying employees with seniority do they can replace them with low payer ne employees at the bottom of the pay scale.. they like to brag that they're the best airline to work for but they're actually the worst. They always talk about the JetBlue culture with the culture is they don't like to pay their employees like the skirt around the law on payonf their people over time"
Former Employee - Anonymous Employee says"Required overtime during irregular operations due to weather."
Former Employee - Customer Service says"Management in SLC do not have college degrees and they have no work experience at other companies and they are intimidated by anyone that does. It is like high school and they will not promote you if you have more education than they do. JetBlue treats it's crewmembers terribly but expects CMs to treat customers well. If you miss a minute of a shift, it is enough to put you on Progressive Guidance. VERY hard to advance in SLC because they need so many people in Reservations and other customer service that it's nearly impossible to move up."
Airport Customer Service Agent (Current Employee) says"Jetblue is one employer who will use you up until your cup is dry. They don’t pay you for all the slave work you do. The management sucks. They grade you on a point system and they are not understanding of any personal tragedies in your life. Oh, don’t let your child be ill.. I had to leave my sick baby with an ant in the ER so I could rush to work for two hours or get fired. This place sucks."
Airport Operations Agent (Former Employee) says"Best job. WORST “Manager.” This “Operation” is a complete joke! I think the Colorado labor department would be interested in management’s dealings when it comes to forcing employees to take breaks to save the operation money."
Reservations Agent (Former Employee) says"You will be terminated with no excuses if you use tech time that is allowed per their guidelines. You will be suspended for 30 days or more then will be terminated without any reasons! Do yourself and your family and stay away from jetblue and go to southwest instead!"
Aircraft Maintenance Technician (Former Employee) says"Poor Management and lack of commitment to their values. All work groups are going union because of the poor management. Small airline who is forgetting where they are coming from and trying to compete with the big boys. Don't see a great future with the company"
Reservations Agent (Former Employee) says"The worst job ever, they will fired people every 5 years so you dont qualify for benefits. That's why they hire almost every month. You don't see southwest hiring people every month or Delta. Answer that question!!!!"
Senior Analyst (Former Employee) says"During my interview I mentioned numerous times that I would be unable to travel daily, was told that that would not be an issue and that the company was flexible. The first time I worked from home, I was told I was not allowed to..management"
Customer Service Support (Former Employee) says"Two primary motivation factors for working at JetBlue: Flight benefits and opportunity to work from home. Flight benefits are slim to none if you are based in SLC with minimal flights vs the number of employees. If working from home is your primary motivation it can be a great opportunity just understand the benefits typically end there.working from homeeverything else"
Ground Operations (Former Employee) says"The atmosphere of the leadership culture brings down the employees' morale. It's very low and almost complete lack of integrity from leaders including upper management making the place "every day its your last day" ( no job security ) the push your buttons and consequently you work risking your life with the hazardous environment working in the ramp which the employee suppose to have all attention to avoid accidents. In short, there is not care for the employees because the employees reflect it working without passion. I regret to spend 5 years of my life working in such an unpleasant company. It's very sad that there are still employees that Jet Blue was or is the best company they ever worked for and don't realize because either they are too young, need the really bad, or are newcomers from the Caribbean and poor countries without means to know betterFlight benefitsCEO down All!"
Representative, Customer Service (Former Employee) says"Dispuesta a trabajar con presión y armonia. Seria un placer trabajar para esta distinguida empresa. Reconozco que el ambiente y servirle al publico siempre me tendrá a tida disposición.Bievenido cualquier beneficioNo importa"
A&P Maintenance Technician (Former Employee) says"Discrimination...Discrimination...Discrimination...Discrimination...Discrimination... Worst company to work for, company values (Too good to be true)Pros...no kidding, just Discrimination and Double standardDiscrimination"
Customer Service Representative (Current Employee) says"I am a professional with a Master's Degree. After many years of working my field, I decided for what I thought would be a relax, enjoyable field. I knew the hours would be bad but never expected them to be so terrible that 3 days can go by without seeing my family more than 5 minutes. The constant herrasment over every second is so stressful that you prefer to not eat all day so you dont have to go to the bathroom and get a flag. Supervisors are terrible to approach. You know your calls are constantly monitored so you work in fear on, by experience, getting a pop-up on your screen from a supervisor, while you are with a customer on the phone, you tell you what you are doing wrong, during the call; you know after that the call will only get worse. Yes, you fly free standby, but when? Pay is third world country pay, specially for all the demand from you. Rather go back to my field that deal with a company that only thinks about their pockets.Free travelNo time to travel"
Airport Operations Agent (Current Employee) says"They do not care about you, looking to join the airline industry look else where. As soon as you punch in you already know you will not leave on time and it happens everyday. Management does not care about you even though they state they do . They barely acknowledge your work performance but if you mess up oh they will acknowledge that. Getting abused by customers just to get management to even abuse you more. Wake up airports and get a UNION! THEY CARE VERY LITTLE about us AND WILL FIRE YOU OVER ANYTHING. That why theres always so many fresh faces because they fire in heart beat just to shave cost. There values committee (our so called fake union) is a joke they are there to say that they are there, let alone the crew relations dept who are supervisors that got promoted promoted by firing people and do not care and side with management. To sum it all up your alone with no one to represent you. Good luck if you apply and get hired just know that the grass does not even exist on the other side. That is how bad it is. They pride themselves on benefits when they all suck and tout their horns about travel benefits, um every other airline offers travel benefits so relax jetblue theirs other airlines with better benefits and actually show a care about their employees, something you praise yourself on. Look at delta, why you think they are mostly on time and their customers love them ? The ceo is oblivious and only cares about money. Its corporate america at its finest.nothing at allbenefits, management, time off"
Reservations Agent (Former Employee) says"I would not recommend this company to anyone. I have worked in customer service for many years including 4 at Southwest Airlines. This company was abusive and the pay was awful. The flight benefits were not worth working there for. The system for customer service agents was slow and made customers extremely angry. There were many problems that could not be solved and escalating calls did not help. I have never been so frustrated and sad with a company before. They want it to be cool and fun and like Southwest but they took advantage of employees by offering the not great flight benefits and working from home which was a nightmare. I always felt I was taking on the customers wrath on my own everyday. I really hope Jetblue can figure it out because it was the worst year and a half of my life.I'm sorry to say but there were no pros not even free flights.Awful computer system, no support, free flights near non existent. Low pay"
Material Handler (Current Employee) says"Everyone is pretty much children of 2nd grade. Your just another number with Jetblue they dont care to much of your personal issue. Only time they do is if your kissing one of the management rear end. Plain and simple if you can go to ANY OTHER AIRLINES DO IT! Least to say that Spirit airlines has a better staff then Jetblue!"
Customer Service Representative (Former Employee) says"Don't go to work here. They will butter you up and tell you that the culture is amazing and look at all the things you can do. I bought into it. After 8 years of loyalty I was let go. Management is terrible. They will turn on you very quickly. Pay is terrible. Do yourself a favor and find somewhere else to work. JetBlue is minor league.flightsManagement - Good Ol' Boys Club"
Reservations / CSR Spanish (Current Employee) says"Overworked never any raises and contract was suspended. Laid off over 500 employees. learned in class room for 3 months to be laid off 3 months later."
flight attendant (Former Employee) says"If you would like to become a flight attendant, look anywhere else but at this company. You might even be better off at a regional airline with a union to protect you. It really isn't worth your time working at an airline where you cannot trust your supervisors whom are given way too much power. Who do you have to balance that power and back you up, oh nobody! Oh wait, higher management who is supposedly there to make the final decisions, but why would they go against their own supervisors?! Exactly! They won't! Save yourself your time and sanity and go to a real airline, they are all hiring right now. Most airlines have unions to protect your job, JetBlue is pretty much the only who hasn't been able to get one in yet. Flight attendants keep getting fired for frivolous reasons when they try. No honesty or transparency at all, you as the employee is the only one who is expected to be honest and have integrity! They go against their own manual, and that's ok too! The flight benefits are great but you can get those at any airline. Even following the rules, doing your job, showing up for work, and nothing on your record, is not good enough for this company who lacks integrity, and allows its supervisors to blatantly lie.flight benefitseverything else"
Flight Attendant (Former Employee) says"Perhaps if they stopped firing flight attendants they wouldn't be looking to hire them all the time. Folks beware, if you get hired, do not trust management. No matter what they say, they are not on your side. They have many fine respectable human beings that they get rid of on a daily basis. I questioned this, I was told there was a good reason for each of them. Practice the integrity you preach! A union is definitely necessary to protect the flight attendants.airline benefitscannot trust management or the company"
Airport Operations (Current Employee) says"I work here and am seeking another job because I love Savannah,Ga. The Management is terrible! They have no skills! They allow their employees to talk down to each other and disrespect one another. You can contact Jet Blue corporate, They will pretend like they care. They will come in and do nothing. If you want a job that works you all hours, bad pay, work with a management team that is ignorant and allows their employees to disrespect each other, you will never be able to use your flight benefits because of the way they schedule you! If you go to their training you are threatened through out the whole time that they are going to fire you. Mean while you study yourself till your sick and starve. They feed you a dry one sliced meat sandwich on a hard roll that you can not even chew! and they give you a 35 cent bag of chips plan on living on that and whatever cheap free breakfast they have at the hotel if you even have time to eat it cause you will be studying so much for fear you will be fired! Save your time this is NO PLACE TO WORK!Travel Benefits But you will never get to use them because your schedule working in Savannah, Ga will not give you any days off together!!! JetBlue plans it that way!Everything!!! The Management, the pay, All of the employees hate eachother, its a misserable place to work! You are told they have core values! JetBlue does not!"
Ground Operations (Former Employee) says"jetBlue sells itself as a fun place to work but nothing could be further from the truth. The job is difficult, the workforce is fragmented and the compensation is next to nothing. Management was very inept and consiquently the workforce was very ineffective. Promised pledges of cross-training for other positions w/in the company were almost never realized.an occasional free flighttoo many to lis, t but emptying the aircraft sewage tank was, by far, the worst."
Renee Zayas says"I have never been one to slander a company but I am beyond upset with this company! I purchased a ticket for my sister Olga Rene Zayas to get her home. I received emails from this company with my reservations and payment. During the month of July I also received email from justfly.com to let me know that I did not purchase travel, baggage or life insurance. My sisters flight was supposed to go thru JetBlue and leave tomorrow Aug 4. All day today I was trying to check her in for her flight but did not get the email from JetBlue or justfly. I finally called JetBlue to find out the the flight was cancelled on July 18 and that justfly should have notified me on July 19. I called and spoke with a rep who told me that they sent an email but sometimes they have email issues! I asked them to find a flight for her ASAP. The rep comes on and told me that there are no flights for the whole month of August from Sarasota to JFK. I asked if we could move the ticket to Tampa because my sister needs to get home. The rep told me for an additional 325 dollars she could get me a flight. I asked for a supervisor or a manager and was told they do not have anyone there. So I asked for my money back and then I was told I had to pay an additional 25 dollars to get my money back! I never cancelled the flight, I was never notified that the flight was cancelled and they have my email and phone number! I refuse to pay money to get my money back. I will be sure to let everyone know that they cannot trust this company! We researched them on the Better Business Bureau and they have 3 class action lawsuits! All their reviews are the same as my situation. I need someone from this company to contact me regarding this. To top it all off, I received an email from justfly.com verifying my itinerary for my sisters flight tomorrow! Nothing about the cancellation! What is going on with this company????!"
SMK Kennedy says"Terrible, at first I thought things were fine, flying our daughter to family in NC, while her dad,who is an ICU nurse and I am a social worker,were working long hours through Covid, when the cases and numbers kept going up and up, I called to reschedule her to a later date. The craziness began... called, waited waited waited on hold, finally get through and tell them I tried to do this online and it won't let me! The Justfly Rep tells me she can refund, never tells me the amount, but can't book it and to call back in 24 hours. So I do, call Justfly 24 hours later and wait wait wait, finally get through to justfly, their system is down, so she tells me I have to call American directly, provides me a confirmation #.. call and wait wait wait , get through , give her the confirmation number and she says, "no mame its not here, can't find it"... so I have to go back and forth.. Finally I realize the refund is like 50 bucks and I lost that much in time dealing with them, And wait the American airline tell me that bc they will be doing a third party billing there is a 50 dollar charge, so now I realize it will cost me more to use justfly... never again!!! So that is how Justfly treats first responders and families!!!!?"
Tracy says"Couldn’t cancel the flight when though I had purchased it on the same day."
ANNA says"You guys charged me $75 for making a mistake while purchasing my ticket. I called less than 20 mins after I realized my mistake and you didn’t forgive me that, as a first time customer fell 0% consideration. I will definitely not recommend this service because having in mind this crisis you had no mercy."
In The News
CNBC reports"JetBlue CEO warns of 'day of reckoning' for airlines as coronavirus continues to devastate demand"
Yahoo Finance reports"Jetblue (JBLU) Rides on Low Fuel Costs Amid Coronavirus Woes"
BroBible reports"Jet Blue Flight Devolves Into Chaos After Family Kicked Off Because Toddler Wouldn’t Wear A Mask"
Barron's reports"JetBlue’s Disappointing Quarter Shows Airlines Won’t Recover Soon"